Director Collections Strategy, Barclaycard
- What does your job entail?
My job is essentially around defining strategies for customers who are either in financial difficulty or at risk of entering into financial difficulty.
- How did you get where you are today?
I was born and brought up in India and after graduating with a Master’s in Business Administration I started my career as a Managing Consultant. I then moved onto GE, where I realised that I really enjoyed working with numbers and drawing the insights out of data. I then worked for CitiBank in the credit card analytics space, before, as a family, we relocated to the UK, where I joined Barclays in the credit card analytics space again.
As a child my ambitions really changed year on year, season on season, but I think it was always about excelling whatever I do and really enjoying myself. As I progressed in my education and I started working, I realised that I love solving problems and I love the power of data, so I wanted to get into the career of analytics, which is where I am today.
- What’s the best advice you’ve been given?
I think the best advice that I’ve been given – that I truly believe in – is that it’s all about people. It’s all about your team. It’s about helping them to truly love work, to love coming into work, and to build those strong interpersonal relationships.
- What would you say to your teenage self?
As a teenager and a young adult I had a bad stammering problem. That really impacted my self-confidence, my ability to really enjoy myself in a social setting, and I was constantly focusing on that. If I think back, the one piece of advice that I would give that girl is to really focus on the positives. It’s my positives and my strengths that have really helped me get my confidence.