Our Shipping and returns policy are in line with our 3rd party supplier

Return policy

Shipping

 

When will my products be dispatched?

Our turnaround time is 7 working days, so your products will be dispatched within this period. In the unlikely case of an item being out of stock, we’ll contact you with an update to detail the delay and ask you how you'd like to proceed. 

 

How are my products shipped?

Depending on size, quantity and your choice of shipping method, orders are shipped by Royal Mail, DPD, USPS or P2P.

 

The packaging for different products is varied, but it's all eco-friendly. The vast majority of parcels ship plastic-free.

 

Will I be able to track my products as they’re shipped to my customers?

Yes, but only if you’ve upgraded your service to Recorded or Courier. When shipped to the UK, Royal Mail's Recorded service is only tracked on collection and delivery - if you want to track UK parcels in more detail you'll need to use the Courier option. Both Recorded and Courier offer detailed tracking for all orders shipped outside the UK. 

 

Where can I find my parcel tracking information?

Your tracking code will be included in the dispatch notification sent to your email address. Please allow 48 hours for USPS tracking.

 

When will my products be delivered?

This depends on the courier handling your parcel. You can find all shipping estimates on our Shipping Costspage.

Please note, due to COVID & Brexit, many services are taking slightly longer than usual.

 

UK

  • Royal Mail 24 services: 1 to 3 days

  • Royal Mail 48 services: 2 to 5 days

  • Courier: Next working day

Europe

  • Royal Mail services: 3 to 5 days

  • Courier: depends on the destination

Rest of World

  • Royal Mail services: 7 to 10 days

  • USPS (USA): 3 to 5 days

  • P2P (Australia): 4 to 9 days

  • Courier: 5 to 7 days

What if my order doesn't arrive?

Whilst rare, parcels can go missing in the post. We cannot issue replacement orders until 10 working days after dispatch for the UK and 28 days for EU & RoW. This is because we cannot claim from Royal Mail until this time. 

 

If an order does not arrive, we always recommend you check the address you entered on your order if your local post office has the item before contacting us. Please also note that our supplier must be notified within 60 calendar days of any orders that have not arrived. After this time we cannot replace any orders free of charge. 

 

Please contact us on info@thefemalelead.com for any order queries.

 

Do you ship worldwide?

Yes, we can ship any order worldwide. International parcels are sent either through Royal Mail, DPD, USPS or P2P depending on the shipping method/destination.

Returns

Do you accept returns or exchanges?

Each product is printed to order, so unless there is a fault with the item we don’t accept returns or exchanges. 

What do I do if the product is faulty?

Whilst rare, it does occasionally happen. Simply email with a photo and description of the fault and we’ll arrange a replacement or refund. Product faults reported 28 days after dispatch can only be replaced and not refunded.